Cyberpunk 2077 disappeared from the PS Store – what’s going on?

Sony Interactive Entertainment has confirmed that it will provide refunds to Cyberpunk 2077 players on PS4 (or PS5 via backward compatibility) for purchasing the game. But the platform owner is taking it a step further and removing Cyberpunk 2077 from the PlayStation Store for digital purchases “until further notice.”

On a recently posted refund-related page, SIE confirmed its intentions to offer full refunds to all players who purchased Cyberpunk through the PS Store, while also pledging to remove the game for the time being. The company’s full statement reads:

“SIE strives to ensure a high level of customer satisfaction, which is why we will begin offering a full refund for all players who have purchased Cyberpunk 2077 through the PlayStation Store. SIE will also remove Cyberpunk 2077 from the PlayStation Store until further notice.
Once we have confirmed that you purchased Cyberpunk 2077 through the PlayStation Store, we will begin processing your refund. Please note that the completion of the refund may vary depending on your payment method and financial institution. “

Sony’s announcement comes after the troublesome launch of Cyberpunk 2077, which included a significant performance gap between the PC and PS4 / Xbox One versions of the game, the latter of which was not shown running on the base hardware pre-release. Following the release of Cyberpunk, CDPR apologized for the console versions.

While there were reports that some players received refunds even before CDPR’s apology, after this, it appeared that no special agreement had been reached between CDPR and the platform holders at the time. Widespread reports of players began to spread, including some from IGN US staff who were unable to properly request refunds due to platform policies. IGN at the time had reached out to CDPR for comment on this, but Sony’s offer of refunds and the total removal of the game from the store is the first official word we’ve heard about the company’s policy towards the release of Cyberpunk.